Refund Policy

The 24-hour IPTV trial is free and does not require a card. Use it to check device compatibility, playback and guide data before purchasing a plan.

Requesting a review

If you have paid and believe a charge or service issue should be reviewed, contact support promptly. Include the purchase date, plan, order reference and a clear description of the problem. Do not send passwords or full payment-card details.

How requests are assessed

Each request is reviewed against the purchase terms, delivery status, troubleshooting record and any consumer rights that apply in your location. Submitting a request does not automatically guarantee a refund.

Before purchasing

Confirm that the service works on the device, player and network you intend to use. Changes in third-party apps, device firmware, regional availability or a household connection can affect compatibility.

Contact

Use the contact page to reach support with the details needed to review the request.